Field Operations Coordinator(m/f/d) – full-time

Partner reporting
ØPrepare and send daily operational updates to our US customer: open issues, service status, station uptime and resolution timelines
ØDrive progress: chase down answers from the right people, push open topics to resolution and hold the team accountable to its KPIs
ØSpot trends and recurring problems in the data and flag them before they escalate
ØKeep all partner-facing reporting accurate, consistent and on time

Service tickets
ØTrack service tickets from creation to close and follow up with technicians and internal teams
ØHelp build and improve the trackers, templates and processes the team relies on

Leadership & project support
ØWork directly with our CTO: track priorities, prepare updates and drive follow-ups to completion
ØAct as the link between HQ teams (operations, tech) and the US field team

Skills & experience
Ø1–3 years of experience in operations, project coordination, customer success or similar
ØIdeally a technical background (e.g. engineering, IT, computer science) – you get up to speed quickly on our hardware and software
ØA track record of owning a project or process on your own, from start to finish
ØComfortable with ERP systems, ticketing tools, spreadsheets and AI tools
ØNice to have: experience in field service, e-mobility, energy or hardware operations

Languages & communication
ØFluent English – clear, concise written communication
ØGerman language skills are a plus

Personal qualities
ØVery strong organization – you keep many threads moving and close loops without being reminded
ØConfidence to manage up – you work well with senior stakeholders and push for decisions when needed

Requirements & conditions
ØFull-time, starting immediately
ØWillingness to work some afternoon/evening hours (CET) to overlap with US time zones
ØGeneral willingness to travel
ØAble to travel to the US when needed

ØA high-impact role at the center of our US expansion
ØDirect exposure to leadership and fast learning
ØA company culture where passion and initiative are welcome
ØBenefits (e.g. Urban Sports) and a training budget
ØRegular team events and offsites
ØGreat opportunities to grow with us
ØYour four-legged friend is welcome
ØFree drinks and fresh fruit
ØNo shirt, no tie? No problem.